Refund policy

Returns & Exchanges

All works are carefully inspected and packaged before dispatch. Returns and exchanges are accepted only in the event of damage sustained during transit — we are unable to accept change-of-mind returns.

If your order arrives damaged: Please photograph the outer packaging before opening, then photograph the damaged artwork inside. Contact us within 14 days of delivery with your images and order details, and we will arrange a replacement as promptly as possible.

• Prints: replaced with an identical edition
• Original works: repaired or replaced with a commissioned piece or original of equivalent value, assessed on a case-by-case basis
• Commissioned portraits: non-refundable except in the case of transit damage

Return shipping costs are the responsibility of the customer. Refunds or replacements are processed within 5–7 business days of receiving your claim.